Your terms and conditions of use

Welcome to the Il Papiro's online Paper Shop. Please read through the terms and conditions carefully before placing your order. By placing an order via this website, you agree to be bound by the terms and condtions as set out below. For any clarification, please contact us on (03) 9654-0955 during business hours.

 

HAND MADE INDIVIDUALITY

Marbled Papers

Our marbled papers are all hand made, one at a time. As a result, variations in colour and design occur. Watermarks and air bubbles within the design and charactaristic of the marbling technique and are considered a testament to its original form.

Leather

Irregularities in colour and texture form part of the natural quality of leather, enhancing the individual beauty of our hand made products.

Printed Papers

The images represented online are an indication of the paper design as it appears on our products, however this may differ to what you receive as our products are all individually made using various different portions of the overall design. For example, in the case of the Venice design, you may receive a canal scene or a San Marco scene. Contact us for any specific request.

 

CHANGING YOUR MIND

We will happily exchange your purchase or issue a credit note if you change your mind. This is subject to the following conditions.

  • Goods must be returned within 10 days of date of invoice.
  • You are responsible for the postage and delivery of the returned item. Goods must arrive in the original, unused condition, wrapped with the same care and packaging with which it was sent.

 

CREDIT NOTES

Credit Notes are valid for 6 months from the date of issue. They shall be posted out after receipt of the exchanged goods, received in the condition as outlined above.

Credit Notes are not redeemable for cash.

Credit Notes should be treated as cash, if lost cannot be replaced.

 

GIFT VOUCHERS

Gift Vouchers are redeemable for any products or services from the Australian online Store or Melbourne Shop.

Gift Vouchers are valid for 12 Months from the date of issue.

Gift Vouchers are not redeemable for cash.

Gift Vouchers should be treated as cash, if lost cannot be replaced.

 


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